Question 1

What should I prepare before sending an inquiry?

Accepted Answer

Buyers should include target quantity, product reference, packaging format, destination country, preferred incoterm, certification needs and artwork files if private label packaging is required.

Question 2

Can I start with reference photos only?

Accepted Answer

Yes. Buyers can provide reference photos with use case, expected size, material direction and target channel so the team can match existing items or review customization needs.

Question 3

Do I need to know the minimum order quantity first?

Accepted Answer

It helps to share estimated order volume or annual volume. If not confirmed, buyers can provide a trial order quantity for early cost and packaging review.

Question 4

Should I include a target price?

Accepted Answer

If buyers have a target price or retail price range, sharing it helps evaluate material, packaging and specification options early.

Question 5

What contact details are required?

Accepted Answer

Company name, contact person, email, country or region, destination port and additional project notes are recommended for quotation follow-up.

Question 6

Can Rock Tone support private label packaging?

Accepted Answer

Yes. Hang cards, color boxes, cartons, barcodes, multilingual labels and artwork application can be discussed by channel requirement.

Question 7

Can we request custom color or material?

Accepted Answer

Yes. Buyers can provide color code, samples or reference images. Materials are reviewed by use case, cost and production feasibility.

Question 8

Can I request a new ODM product?

Accepted Answer

Yes. Buyers should include use case, functional needs, reference style, estimated volume and launch schedule for sampling, tooling and pilot-run review.

Question 9

Is plastic injection and tooling discussion supported?

Accepted Answer

Yes. Tooling needs, sampling method and production conditions can be reviewed by structure, size, material and estimated volume.

Question 10

Can samples be arranged before production?

Accepted Answer

Yes. Standard items, custom color, packaging changes and new development projects can be reviewed through product samples, color samples or packaging confirmation.

Question 11

How fast can I receive a quotation?

Accepted Answer

Standard catalog items can usually be reviewed faster when MOQ, packaging and destination details are complete. ODM projects require sample and tooling discussion first.

Question 12

What information is included in a quotation?

Accepted Answer

A quotation usually covers item, quantity condition, packaging method, incoterm, preliminary lead time and specifications that still need confirmation.

Question 13

How is lead time estimated?

Accepted Answer

Lead time depends on whether the item is standard, whether color or packaging is customized, whether tooling is required and the order quantity.

Question 14

Can you quote by FOB or CIF?

Accepted Answer

Yes. Buyers should provide the preferred incoterm and destination port so the sales team can evaluate the suitable quotation basis.

Question 15

What happens after I submit an inquiry?

Accepted Answer

The system creates an inquiry record for the admin backend, where sales can review customer details, requirement summary, items and follow-up status.

為品牌商、通路商與進口商提供穩定量產的居家生活用品。

一貫化生產

品質追蹤

樣品與開發

材料選項

讓採購在議價前先看懂產品規格、數量條件與客製可行性。

OEM 量產

ODM 研發

通路包裝

出口支援

精選 B2B 家用品系列

提供採購者、Google 搜尋與 AI 摘要都能理解的清楚資訊。

採購者期待看到的製造證據

把產品需求轉成完整報價請求。

常見詢價問題